Administrative Assistant / Compliance Coordinator, Onsite
- Associated Asset Management (AAM)
- Marana, AZ (On-Site)
- Posted 1yr ago
No longer accepting applications
Job Details
- SalaryNot provided
- Job TypeFull-time
- Company TypeManagemet Company
- Job CategoryOffice Administration
- Job WorkplaceOn-Site
- Job Workplace LocationMarana, AZ, USA
Job Description
About the job
Job Details
Description
This position is on-site at Del Webb at Dove Mountain, which is a 55+ active adult HOA community in Marana, AZ where residents enjoy access to a private 14,000 square foot recreation center that includes an outdoor pool and spa, a state-of-the art fitness center, instructor-led classes, pickleball, bocce and tennis courts, interest groups, and social events.
Position Responsibilities
Description
This position is on-site at Del Webb at Dove Mountain, which is a 55+ active adult HOA community in Marana, AZ where residents enjoy access to a private 14,000 square foot recreation center that includes an outdoor pool and spa, a state-of-the art fitness center, instructor-led classes, pickleball, bocce and tennis courts, interest groups, and social events.
Position Responsibilities
- Process resident applications to the Architectural Review Committee (ARC), including but not limited to screening submittals for missing information, coordinating application process, preparing approval / denial letters to applicant(s) and drafting monthly ARC Review reporting to the Board of Directors.
- Maintain an organized filing and tracking system for Architectural Review Committee submittals.
- Educate residents on the ARC submittal process and compliance administration.
- Attend monthly Architectural Review Committee meetings. Track all submission status, committee questions and responses and all related correspondence and communication.
- Conduct weekly physical inspections of community to ensure compliance of Association’s Governing Documents and Design Guidelines.
- Research, record and track compliance information through company database.
- Investigate third-party non-compliance reports, maintain detailed records of non-compliance issue investigations and follow-up.
- Oversee preparation of compliance notices, fine notices and related correspondence.
- Coordinate periodic HOPA resident age verification compliance letters, data updates and reporting.
- Work effectively and respectfully with co-workers, customers and vendors, keeping commitments and others informed of work progress, timetables, issues, and collaborating to find mutually acceptable and practical solutions.
- Attend monthly Board of Directors meetings. Support meeting setup, draft meeting minutes, record and post meeting videos and other documents to website as needed.
- Provide direct administrative support and other organizational and communication tasks as directed by the Community Manager in order to meet community standards.
- Draft Board Resolution documents, community e-blasts, and other correspondence as directed by the Community Manager.
- Extend top-notch customer service and problem resolution via phone and face-to-face interaction with residents and staff.
- Performs other related duties as directed.
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a fast-paced, demanding environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet, and e-mail systems. Willingness to learn new software and database programs through company training.
- Ability to interact and work collaboratively and effectively with homeowners and staff at all levels and across departments.
- Advanced communication skills both verbal and written.
- Superior customer service skills and phone etiquette.
- Strong reasoning and problem-solving skills.
- Ability to evaluate and explain governing documents to residents and staff members.
- Position involves sitting, standing, driving and movement throughout the day.
- Utilizing a computer in an office setting.
- Utilizing personal vehicle and smart device to perform routine physical inspections of the Community.
No longer accepting applications