Associate Director

Job Description

A Community Manager III (Associate Director ) is responsible for providing the overall supervision of assigned community association(s). The Community Manager III interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch

office.

Duties may include but are not limited to:

 Supervise the operation and administration of the Association in accordance with management

agreement and the Association's policies and procedures.

 Acts as or oversee the primary liaison with the Association Board of Directors and homeowners

as needed.

 Perform/Direct administrative and management duties as requested by the Board of Directors

and in accordance with the management agreement.

 Ensure Associa community management tools are being effectively developed and utilized such

as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,

committee charters, procurement procedures, FY operating budget, etc.

 Review monthly financial reports and ensure management summary is submitted to the

association Board of Directors.

 Provide and/or oversee recommendations to the Association Board of Directors and

committees regarding major capital expenditures as required to maintain the desired

community appearance and operation.

 Monitor corporate and client delinquency rates and collections process for account portfolio.

 Attend Board meetings per the management agreement and community events as needed.

 Prepare Board packages according to established time frames.

 Ensure Board of Directors is aware of legal actions involving the Association.

 Maintain unit and contract files relating to the operations of the Association.

 Assist Board of Directors/ARB with architectural review process and/or routine inspections as

necessary

 Responsible for maintenance of C3 data base, including updating resident information

 Responsible for routine and special project vendor management including procurement as well

as performance evaluation as contracted.

 Responsible for oversight of Associa staff as contract provides.

Coordinate and/or oversee inspection of building facilities and/or common area and arrange

appropriate follow up actions as required.

 Oversee the AP process in accordance with Associa home office processes and procedures.

 While the list above is an extensive list of job responsibilities, it is expected that the individual in

this position is hands on and flexible in performing, assisting, and/or supervising any necessary

task that is requested by our client and/or Associa.

 Other duties as assigned.

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• Associates Degree Required
• Bachelor's Degree Preferred
• 0 -- 3 Years of Community Association Experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.