Community Association Manager / Portfolio (CNC2025)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

The Community Association Manager (CAM) is the key ambassador of RealManage. The CAM manages the daily operations of community associations, while ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Key responsibilities include, but are not limited to collaborating closely with the DCAM and Board of Directors, to support community operations, resolve issues, promote community harmony, enforce deed restrictions, and enhance the value of each community.

Essential Duties And Responsibilities

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours.
• Manage operations for a portfolio of community associations, providing administrative, operational, and managerial advice to Boards of Directors.
• Serve as a professional advisor to Boards of Directors, assisting with contractor and insurance carrier selection to maintain and protect the community.
• Mentor, train, and develop staff to ensure high performance and professional growth.
• Foster a collaborative and supportive work environment while building positive relationships with residents to ensure excellent service and communication.
• Develop and implement strategic plans to improve community services, amenities, and overall operational efficiency.
• Ensure compliance with governing documents, state and local laws, regulatory statutes, and industry best practices.
• Provide vendor management oversight, including bid processes, contract execution, and performance monitoring.
• Oversee and approve payment of vendors and manage vendor-related issues.
• Develop and manage accurate, comprehensive budgets for multiple associations, meeting deadlines and ensuring alignment with community goals.
• Work with the accounting team to monitor finances, ensure accurate variance reporting, process invoices, and maintain cash flow for projects.
• Monitor accounts receivable, including aging reports, and coordinate timely legal action for collections or other financial matters as needed.
• Create and present financial reports, including budget preparation and variance analysis, to Boards and stakeholders.
• Provide weekly updates to Boards regarding collections, compliance, service requests, work orders, and other open items.
• Oversee maintenance, repair, and improvement projects, ensuring timely and budget-compliant completion.
• Develop and implement risk management strategies to minimize liabilities and ensure adequate insurance coverage and timely claims resolution.
• Conduct Board or Annual Meetings and create monthly management reports, including updates on community amenities and key initiatives, with clear recommendations.
• Address and resolve escalated resident concerns and disputes professionally.
• Continuously identify opportunities for operational and service improvements.
• Attend monthly Manager and training meetings as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
• Display exceptional ability to analyze and handle complex situations effectively.
• Prioritize and complete various projects and other work related tasks as needed and assigned.