Compliance Administrator

Job Details

Description

Position Summary:

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines. Provides both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities

• Ensures compliance of the association’s governing documents in order to preserve, maintain and enhance the value of the community.
• Provides direct support to Community Manager in order to meet community standards.
• Performs routine physical inspections of the property to ensure compliance.
• Records and tracks compliance information through company database.
• Develops and utilizes in-house tracking system to ensure timely implementation of compliance.
• Maintains detailed records of compliance through investigations and follow up of issues.
• Investigates complaints/accusations brought against second parties by homeowners and makes determinations based on findings.
• Researches issues of non-compliance and prepares documentation for Committee/Board review.
• Coordinates documentation on appeals for committee/board review.
• Responds to homeowner concerns regarding violation notices and/or architectural response letters.
• Prepares all Courtesy Notices, fine notices and documentation on all related compliance issues.
• Performs other related duties as directed.
  
  

Knowledge, Skills & Abilities

• Ability to resolve conflict and deal with difficult customers.
• Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.
  
  

Physical Demands & Work Environment

• Position involves sitting, standing, driving and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing a personal vehicle to perform routine physical inspections of the Community.
• Hours will include two nights a month, days and hours negotiable.