Compliance and Design Review Coordinator

Full-time

Description


Summary: The Compliance and Design Review Coordinator prepares evidence and ensures compliance for all community association penalty matters as well as serves as a liaison between homeowners and the Design Review Board.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Job Duties and Responsibilities:

• Complete all community site visits for compliance inspections, per contracted terms.
• Document, photograph and record all violations while maintaining accurate records.
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues.
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents.
• Reviews and signs all compliance communications.
• Point of contact for member call-ins/communications and compliance.
• Prepares facts and evidence of all hearings/penalty matters for manager.
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board.
• Coordinate design review administration.
• Assist community members with the review of Design Review Standards and submission of architectural design review applications.
• Inspect completion of design review approvals and/or design review compliance matters.
• Updates reports accordingly for managers.
• Scanning and organization of documents.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by supervisor.
  
  

Qualification Requirements

• Must possess valid Driver’s License and maintain clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• 2-3 years of experience in customer service.
• Organizational and computer skills.
• Ability to multi-task.
• Obtain strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Proficient in English.
  
  

Education And/or Experience

• Bachelor’s Degree is a plus.
• High School Diploma or GED required.
• 1-2 years of HOA experience preferred.
  
  

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Ability to drive to communities.
• Ability to attend community walk-throughs and inspections that may include walking at an incline.
• Ability to sit, stand, and operate business equipment.