Customer Service Administrator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Administrator is responsible for supporting customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all communication channels. This includes assistance over the phone, via email, and in person. In this role, you will also support general office operations by completing administrative tasks and contributing to various projects as needed. Success in this position requires a service-oriented mindset, strong communication skills, and a friendly, approachable demeanor. The ideal candidate is professional, organized, and committed to delivering exceptional customer service.

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.
  
  
  

Compensation:

$17.00-$18.00/hr; direct experience is highly considered.

Requirements

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level
  
  
  

Education And Experience

• High School diploma or GED
• 2 Years of directly related or closely related experienc
  
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.