Director of Billing and Collections (PTX2025)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Position Summary

The Director of Billing and Collections is responsible for overseeing all billing, assessment, and collection operations for the company’s portfolio of community associations. This role ensures accurate and timely billing, effective collection strategies, and compliance with governing documents, state laws, and company policy. The Director will play a key leadership role in improving referral rates, updating collection policies, and managing delegated authority to maximize recovery performance while maintaining strong client relationships. The Director will ensure that collection configurations, policies, and procedures are designed and executed in full alignment with state statutes, governing documents, and industry best practices. This includes maintaining consistency across communities while respecting the unique legal requirements applicable to each jurisdiction.

Key Responsibilities

Strategic Leadership

• Develop, implement, and monitor the company’s billing and collections strategy to ensure efficiency, accuracy, and compliance.
• Lead initiatives to increase the referral rate (percentage of delinquent accounts referred to collections) while maintaining fair and consistent practices across all communities.
• Analyze collection trends and performance metrics to identify opportunities for improvement and cost savings.
• Collaborate with executive leadership to set department goals aligned with organizational objectives.
  
  

Policy and Compliance

• Review, update, and maintain the Collections Policy to ensure it reflects current laws, best practices, and company standards.
• Define and manage delegated authority guidelines for community managers and staff regarding collection actions, write-offs, and payment plan approvals.
• Ensure adherence to Fair Debt Collection Practices Act (FDCPA), state-specific HOA/condo collection statutes, and company ethical standards.
  
  

Operational Management

• Oversee all aspects of billing and collections, including assessment billing, late fee processing, payment application, and delinquency tracking.
• Manage relationships with legal partners to ensure timely and effective handling of escalated accounts.
• Coordinate with internal teams to resolve billing disputes and maintain data integrity.
  
  

Team Leadership and Development

• Supervise and mentor the billing and collections team, fostering a culture of accountability, service excellence, and continuous improvement.
• Establish performance metrics and training programs to enhance team productivity and professionalism.
• Promote collaboration between departments to improve the homeowner experience and financial outcomes for associations.
  
  

Reporting and Analysis

• Develop and maintain dashboards, KPIs, and monthly reports on collection rates, referral rates, and financial performance.
• Present findings and recommendations to executive leadership and board clients as needed.