Front Desk Monitor

Job Details

Description

Position Summary:

Primarily responsible for answering the phone lines, managing the front entrance, maintaining the reception desk, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.
  
  

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Physical Demands & Work Environment

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.