Health and Wellness Attendant

This is a part-time position for our evening shift, usually 5 pm-9 pm, weekends required.

Pay Rate: $20.29 hourly

Benefits: 40% off the Bistro and 40% off Spa services and products

Job Duties:

• Responsible for offering superior customer service to members and Spa guests.
• Maintenance and organization of equipment in Spa & Fitness Locker Room areas.
• Replenishes the supply of clean towels in Spa Locker Rooms throughout the shift.
• Inspects and maintains Spa & Fitness stations for neatness and cleanliness.
• Demonstrates the function of Spa & Fitness equipment, proper use, and techniques.
• Responsible for inventory of point-of-sale items, currency, and maintaining the current supply.
• Responsible for greeting and checking in Members and Guests, providing rental equipment, and adhering to scheduling procedures.
• The Spa & Fitness Attendant shall maintain effective communication with Members, Guests, and fellow team members. Also, a Fitness Attendant must have the ability to properly greet guests.
• Outstanding customer service, written and verbal communication skills.
• Accuracy in Scheduling and confirming Spa Appointments via phone and in person.
• Understanding of Point of Sale, checking out guests, able to make change, and keep an accurate cash drawer
  
  

Personal Attributes:

• Able to work well under pressure and balance multiple priorities and assignments
• Must be change-adaptive, flexible, and empathetic
• Must be highly customer-oriented and responsive with a high need for closure
• Demonstrated initiative – ability to think, work, and make independent decisions based on sound judgment
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines
• Strong team-building skills, including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from multiple disciplines.
• Must be willing to “roll up” sleeves and dig in with staff to drive processes that support the business
• Excellent written and verbal communication skills
• Must be comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
  
  

Skills:

• A Wellness Attendant must have a High School Diploma, or be in the process of.
• Minimum 1-year fitness center and customer service experience.
• Previous experience in a Resort, Spa, or Fitness Center preferred.
• Knowledge of the Spa, Fitness, Aquatics, and Sports Industry.
  
  

PHYSICAL DEMANDS & WORK ENVIRONMENT

• While performing the duties of this job, the Fitness Attendant is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 25 pounds.