IT Project Manager / ERP Administrator

(Technical, Hands-On Role)

Position Summary

The IT Project Manager / ERP Administrator is a hands-on, technically capable leader responsible for delivering technology projects end-to-end while also owning day-to-day administration of the organization’s ERP and core operational platforms. This role ensures systems are stable, secure, well-configured, and continuously improved—while successfully rolling out new features, integrations, and workflows to teams across HOA/community operation Key Responsibilities

Project Leadership & Delivery

• Lead project intake, scope definition, planning, execution, and closeout for ERP enhancements, system implementations, integrations, automation, reporting, and upgrades.
• Maintain project plans, timelines, budgets (as applicable), RAID logs, and stakeholder communication.
• Run effective meetings (kickoff, weekly status, technical work sessions, UAT checkpoints, go/no-go) and drive accountability.
• Manage change control, release readiness, and post-go-live stabilization.
  
  

ERP Administration & Platform Ownership

• Serve as the primary admin for ERP/core systems—owning configuration, business rules, workflows, templates, and operational settings.
• Administer user provisioning, role-based access, permission structures, and periodic access reviews in alignment with IT/security practices.
• Own master data governance and quality (vendors, properties/communities, GL mappings, residents/owners, assets where applicable) including imports/exports and validation.
• Coordinate ERP release cycles and vendor updates: assess impact, plan testing, execute deployments, and maintain a change log.
  
  

Technical & Operational Enablement

• Translate business needs into requirements, user stories, acceptance criteria, and process flows.
• Partner with finance/accounting and operations to improve processes (approvals, purchasing, AP/AR workflows, work order/service flows, reporting).
• Support reporting and analytics: define KPIs, validate data accuracy, and coordinate BI integrations.
• Troubleshoot production issues, coordinate root cause analysis, and implement corrective/preventive actions with internal teams and vendors.
  
  

Change Management, Training & Adoption

• Develop and deliver role-based training to help training department; suggest SOPs as needed, quick guides, FAQs, and release notes.
• Drive adoption through communications, pilot programs, feedback loops, and measurable outcomes.
  
  

Vendor & Stakeholder Management

• Manage vendor relationships, support tickets/escalations, and SLA follow-up.
• Coordinate third-party integrations (payments, document management, communications, identity/SSO) and ensure reliable data flow.
  
  

Qualifications (Required)

• 3+ years in a blended role delivering business systems (IT Project Management, ERP Admin, Implementation Lead, or Technical PM).
• Experience administering an ERP or similar core operational platform (configuration, workflows/business rules, permissions/RBAC, reporting).
• Strong understanding of operational + finance process concepts preferably in a HOA or Property Management Space (AP/AR, GL basics, approvals, purchasing, vendor management, service/work order workflows).
• Demonstrated success leading cross-functional rollouts: UAT, training, go-live readiness, and post-launch stabilization.
• Strong technical aptitude: data mapping/imports, integration fundamentals (APIs/files), environment/release coordination, troubleshooting.
• Excellent communication: can translate between leadership, operations, finance, and technical teams.
  
  

Nice-to-Have Qualifications

• HOA, property management, or multi-site operational experience (portfolio reporting, property/community structures, compliance workflows).
• SQL querying and data validation experience; familiarity with ETL/data migration approaches.
• Experience with BI/reporting tools and modern ticketing/project tools.
• Familiarity with identity/access management (SSO, MFA, Azure AD/Entra, role/group-based permissions).
• Change management experience.
• Certifications: PMP, CSM, ITIL, or ERP vendor certification
  
  

What Success Looks Like (90 Days / 6–12 Months)

First 90 Days

• Builds trust with finance/accounting, operations, and IT by resolving key pain points and improving communication.
• Establishes a repeatable project intake and prioritization process (clear scoping, timelines, and owners).
• Documents core ERP workflows, roles/permissions, top integrations, and support runbooks.
• Improves issue response by implementing triage and root cause tracking.
  
  

6–12 Months

• Delivers successful ERP enhancements/integrations with minimal disruption and measurable adoption.
• Reduces manual processes through workflow optimization and automation.
• Improves reporting accuracy and confidence in operational/financial KPIs.
• Establishes strong governance: change control, testing discipline, access reviews, and release management.
  
  

Key Performance Indicators (KPIs)

Delivery & Execution

• On-time delivery rate for agreed project milestones (% delivered on schedule)
• Scope stability (change requests per project / % projects delivered within agreed scope)
• Stakeholder satisfaction (post-project survey score)
  
  

ERP Stability & Support

• System uptime / availability (where measurable)
• Ticket SLA performance (time to first response; time to resolution)
• Recurring issue reduction (repeat incidents month-over-month; root-cause closure rate)
  
  

Adoption & Enablement

• Feature adoption (usage metrics, active users, workflow completion rates)
• Reduction in workarounds/manual steps (process cycle time improvements)
  
  

Data Quality & Controls

• Data error rate in key master data (duplicate vendors, invalid GL coding, address issues)
• Audit/access review completion (on-time access reviews, SoD/permission exceptions resolved)
• Reporting accuracy (reconciled metrics; reduction in reporting disputes)
  
  

Working Conditions / Expectations (Optional)

• Hybrid/on-site support as needed.
• Occasional after-hours availability for major deployments/cutovers.