Job Details
Description
WPM is looking for a professional, friendly and energetic individual, with sales and customer service experience to join our leasing team at 500 & 520 Park Ave., located in the historic Mt. Vernon area of Baltimore City. In this position, you will be responsible for maintaining a strong customer service/satisfaction policy. Leasing and Entrata experience is preferred. Qualified candidates will organize and detail oriented. Previous experience in leasing and customer service is preferred.
- The rate of pay for this position is $19.00 an hour based on experience, plus commission and bonus opportunity! **
In This Role, Your Essential Functions Will Include
- Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports
- Assist applicants with application process and gather the supporting documentation
- Maintain marketing materials
- Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in
- Ensuring vacant apartments are ready for move-in by performing minor cleaning of fixtures, floors, windows, etc.
- Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents
- Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property
- Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information.
- Coordinate, Market and participate in resident outreach and Marketing events
- Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages and etc.
- Process correspondence with residents, contractors and other third parties for Property Management staff.
- Maintain and update insurance certificate files for all residents
- Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files.
- Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations
- Perform other duties as assigned
Required Knowledge, Skills, And Abilities
- Ability to present a positive professional image in appearance, demeanor, and dress
- Ability to operate PC and learn new software
- Ability to communicate effectively
- Ability to work flexible hours as business needs dictate
- Must possess a valid driver’s license and vehicle
- Requires weekend work and occasional evenings
- Strong attention to detail
- Commitment to excellence
- Ability to successfully multitask in a fast-paced environment
Education And Experience
- High School Diploma or equivalent
- Prior leasing and/or sales experience preferred
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