Lifestyle Coordinator & Concierge

Description

Join our Team! Leland Management is seeking a part-time Lifestyle Coordinator & Concierge in the Palm Bay area with strong administrative skills, outstanding customer service, and a friendly, professional demeanor. This position involves high volumes of phone communication, email correspondence, and administrative support, along with concierge responsibilities and limited event-support duties. Hours may vary based on scheduling needs. Competitive pay and excellent benefits are available, including health insurance, retirement plans, and professional development opportunities.

SCOPE OF POSITION

Community success depends on exceptional communication, responsive service, and efficient administrative support. The Lifestyle Coordinator plays an essential role in maintaining resident satisfaction through consistent engagement, prompt assistance, and accurate information-sharing. Leland is proud to support many of Florida's most desirable lifestyle communities, and this role is key in upholding our commitment to resident care, organization, and community culture.

Position Summary

The Lifestyle Coordinator is responsible for providing day-to-day administrative and concierge support, including managing phone lines, coordinating email communications, organizing records, and assisting with resident inquiries. The role also includes supporting lifestyle programs, monitoring reservations, and providing general office assistance. Building positive relationships with residents and ensuring timely responses is essential for success.

This part-time position will consist of blended concierge and administrative responsibilities, with potential future transition to a full-time Lifestyle Coordinator role with expanded lifestyle and event duties.

Must be able to work independently with minimal supervision.

Requirements

QUALIFICATIONS

• Strong administrative background with experience managing phones, email, and office tasks
• Excellent customer service and verbal/written communication skills
• Highly organized with strong attention to detail
• Proficient in Microsoft Office Suite, SharePoint, email platforms, and basic social media posting
• Ability to multitask in a fast-paced environment
• Positive, professional attitude at all times
• Ability to stand/walk for extended periods as needed
• Ability to lift/carry up to 30lbs occasionally
  
  

Responsibilities

Administrative & Communication Duties (Primary Focus)

• Manage high-volume phone calls and route, document, or resolve inquiries
• Respond to and manage resident email communications in a timely, professional manner
• Maintain organized electronic and physical filing systems
• Assist with scanning, filing, and processing community documents, leases, and forms
• Update community records, calendars, and internal logs
• Prepare and distribute community announcements and email bulletins
• Provide front-desk coverage and greet residents and guests
• Support the Association Manager with reports, documentation, and administrative tasks
  
  

Concierge & Resident Support

• Serve as a daily onsite presence for residents needing assistance or information
• Coordinate clubhouse reservations, tours, and post-event walkthroughs
• Maintain updated community website content and basic social media postings
• Help monitor clubhouse condition and communicate maintenance needs
• Assist with common area walkthroughs and basic inspection reporting
  
  

Lifestyle Support

• Assist with planning, communication, and logistics for community activities as needed
• Help develop and maintain digital and printed event calendars
• Support event setup, supply ordering, and inventory tracking
• Build positive relationships with residents, vendors, and local partners
• Photograph community activities and events as requested
  
  

General

• Promote teamwork and uphold Leland Management’s service philosophy
• Attend meetings or events as needed
• Perform additional duties as assigned by the Association Manager