Luxury High Rise General Manager - San Francisco

About The Role

As the General Manager, you will serve as the on-site executive leader, responsible for the overall success of the community. You will manage staff, budgets, resident relations, and board governance with professionalism and precision. This role requires a seasoned HOA leader with strong business acumen, exceptional communication and presentation skills, and a genuine passion for hospitality and service excellence.

Ideal Candidate Profile

The ideal candidate is a confident, service-oriented professional with experience managing luxury residential or hospitality environments. You are proactive, polished, and thrive in high-expectation settings where attention to detail and discretion matter. You lead with empathy and excellence, balancing operational efficiency with a genuine care for people.

Key Responsibilities

• Oversee daily operations, financial management, and strategic planning for the community
• Partner with the Board of Directors to execute the association’s vision and uphold governing policies
• Lead, mentor, and develop a diverse on-site team (front desk, maintenance, housekeeping, and management staff)
• Ensure the property maintains the highest standards of appearance, safety, and resident satisfaction
• Manage vendor contracts, capital improvement projects, and preventive maintenance programs
• Foster positive resident and board relationships built on trust, transparency, and responsiveness
• Uphold Action’s values and commitment to an exceptional resident experience
  
  

Qualifications

• Minimum 5 years of experience in HOA property management or hotel residences, preferably in a high-rise or luxury environment
• Proven leadership experience managing multi-departmental teams
• Strong financial and budget management skills
• Exceptional communication and interpersonal skills
• CMCA, AMS, or PCAM certification preferred or ability to obtain within 6 months of hire
• Bachelor’s degree in Business, Real Estate, or related field preferred
  
  

Why Join Action

• Certified Great Place to Work® 2025 and recognized by Newsweek as one of America’s Greatest Midsize Workplaces
• Collaborative culture built on respect, teamwork, and continuous improvement
• Comprehensive benefits package including health, dental, vision, 401(k), and career growth opportunities
• Competitive compensation + annual bonus
  
  

$240,000 - $250,000 a year

Base salary plus 10% annual bonus