Maintenance Coordinator

Job Description

SPM Residential Services is seeking a detail-oriented, proactive Maintenance Coordinator to join our dynamic property management team. The ideal candidate will play a key role in ensuring our rental properties are well-maintained, vendors are held accountable, and maintenance requests are handled efficiently and professionally. This position requires strong communication skills, excellent organizational habits, and a customer-first mindset

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Key Responsibilities

• Review, prioritize, and respond to incoming maintenance requests from tenants and owners.
• Troubleshoot maintenance issues with tenants before dispatching vendors, using guided scripts and documentation.
• Dispatch appropriate vendors based on property-specific notes, warranty status, spending limits, and urgency of the issue.
• Communicate with property managers and/or owners when approval is needed or costs exceed established limits.
• Monitor open work orders and follow up with vendors to ensure timely and satisfactory completion.
• Review vendor invoices for accuracy and compliance with estimates, scope of work, and company standards.
• Maintain accurate records of preferred vendors, authorized tradespeople, and vendor performance.
• Assist in managing and tracking company lockboxes, keys, and property access procedures.
• Coordinate and perform periodic property reviews, documenting findings and escalating concerns.
• Install or coordinate installation of yard signs and lockboxes for new listings and marketing purposes.
• Support the property management team with special projects as needed, such as seasonal inspections, vendor audits, or property turnovers.
• Provide administrative support related to maintenance operations and process improvement initiatives.
  
  

Requirements

• Previous experience in property management, maintenance coordination, or facilities management preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage a high volume of requests with accuracy and efficiency.
• Comfortable working with property management software (AppFolio experience is a plus).
• Valid driver’s license with reliable transportation and ability to travel locally for property visits as needed.
• Primarily office-based with occasional field work (property visits, signage installation, etc.).
• Standard business hours are Monday – Friday 8am – 5pm with occasional need for flexibility based on project deadlines or urgent issues.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.