Job Details
Description
Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contract management.
Position Responsibilities
- In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
- Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
- Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, ensures tracking of community non-compliance issues, and the sending of appropriate notices that follow established fine and collection policies established by the Board.
- Oversight of architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, along with ensuring appropriate communication with owners regarding compliance matters.
- Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
- Reviews monthly financials and submits A/P to the management company.
- Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
- Provides general supervision of all on-site association staff, chairs staff meetings, communicates and coordinates management activities.
- Reviews incident reports, responds and implements timely solutions accordingly.
- Performs other related duties as directed.
Knowledge, Skills And Abilities
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Facilities management skills and experience.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management of contracts.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Minimum Requirements
- High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role encompassing the following:
- Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
- Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
- Contract administration.
- Vendor management.
- Meeting facilitation with boards of directors and/or business partners.
- In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
- HR and personnel management experience.
- Valid driver’s license.
Preferred Qualifications
- Three (3) years of experience working as an On-site General Manager/Community Manager within a large Master Planned Association.
Physical Demands & Work Environment
- Sitting at a workstation utilizing a computer and other office equipment in an office setting.
- Walking, moving, and/or driving throughout the community as needed for inspecting common areas per management contract as well as other HOA related matters.
- Capable of working evenings and weekends as necessary.
- Sitting and standing for moderate periods of time.