Onsite HOA Administrative Assistant (Renaissance at River Oaks)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

The Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Property Summary

Renaissance at River Oaks is a distinguished residential neighborhood located in the vibrant city of Houston, Texas, specifically positioned in the upscale area near the River Oaks district. This neighborhood is renowned for its luxurious mid-rise condominiums that offer residents high-quality living accommodations with a variety of modern amenities. The architectural style of the buildings often features elegant designs with beautiful landscaping, enhancing the overall aesthetic appeal of the area. The location of Renaissance at River Oaks is highly coveted due to its proximity to key Houston attractions and business districts, including Downtown Houston, the Galleria, and the Medical Center, making it an ideal residence for professionals who desire a short commute.

Responsibilites

• Handling day-to-day tasks and communication in a fast-paced environment
• Assisting owners with questions regarding policies and procedures
• Assisting owners with HOA related issues and communicate to CAM when appropriate
• Opening all mail and packages and distribute appropriately
• Keeping all contact lists up to date
• Keeping all Homeowner packets up to date
• Using Google Drive, Microsoft Word, Excel, Outlook
• Keeping Security Binders up to date
• Keeping all owner files up to date
• Keeping owner portal up to date with monthly and annual documents
• Acting as an owner liaison between owners/guests and vendors, as needed
• Keeping file and record retention system up to date
• Assisting in preparing, proofing and sending communications out to owners and others
• Assisting CAM with projects and meetings as requested
• Plus other work related tasks as needed