Description
Join a dynamic team at Emerald Island Resort, one of Central Florida’s premier resort-style communities! Our team is dedicated to maintaining excellence, enhancing guest experiences, and ensuring smooth operations in a vibrant short-term rental environment. If you are a proactive, detail-oriented leader with a passion for community management and exceptional service, we invite you to be part of a great team and help shape the future of our resort.
Primary Responsibilities
- Oversight of Key Operational Services:
- Manage and oversee the performance of Landscaping, Security, Valet Trash Services, Waste Management and Tiki Bar operations.
- Conduct weekly landscaping inspections to ensure vendor compliance and uphold community standards.
- Supervise the daily activities of the Office Administrator, Concierge Team (five or more staff members), and two Maintenance Team members.
- Ensure contracted vendors deliver high-quality, timely services aligned with the community’s expectations.
- Oversee Tiki Bar operations, including:
- Cash management, daily deposit counts, safe access, and timely bank deposits.
- Inventory control and efficient product ordering to maintain stock levels.
- Completing ServSafe Certification to ensure compliance with safety regulations.
- Developing and implementing Standard Operating Procedures (SOPs) for accountability and consistency across departments.
- Community Operations Management:
- Oversee daily operational responsibilities of the HOA, with a focus on short-term rental property dynamics.
- Conduct property inspections to identify and resolve maintenance, safety, and compliance issues.
- Manage leases for long-term rentals, ensuring proper documentation, compliance, and follow-up.
- Coordinate with vendors and contractors for maintenance, repairs, and common area improvements.
- Streamline short-term rental processes, including security protocols, amenity access, and parking procedures.
- Committee Management:
- Manage and oversee the Design Review Committee (DRC) process, including application reviews, meeting scheduling, and notices.
- Facilitate DRC meetings, ensuring alignment with HOA guidelines.
- Support other resort committees, ensuring efficient scheduling, documentation, and follow-up on action items.
- Staff Supervision and Development:
- Lead, train, and schedule the Office Administrator, Concierge Team, and Maintenance Team to ensure operational efficiency and excellent customer service.
- Implement and enforce SOPs to set clear expectations and accountability standards.
- Flexibly manage staff schedules, addressing weekend or after-hours needs as required.
- Compliance and Risk Management:
- Ensure adherence to HOA governing documents, Florida statutes, and short-term rental regulations.
- Manage insurance policies, claims, and strategies for risk mitigation.
- Develop and implement protocols for violations, security concerns, and resident complaints.
- Obtain a Notary License to support office management, including document processing for homeowners.
- Be available 24/7 for after-hours emergencies to promptly address critical issues.
- Financial and Vendor Management:
- Assist in managing budgets related to operational services and vendor contracts.
- Monitor vendor performance, ensuring cost-effective solutions and financial alignment.
- Oversee inventory management for the Tiki Bar and operational supplies, maintaining stock levels efficiently.
- Resident and Guest Relations:
- Act as the primary liaison for residents, short-term rental guests, and property managers.
- Enhance the guest experience while upholding community standards.
- Send weekly reports to the Board of Directors for all three associations, summarizing:
- Vendor performance and updates.
- Operational issues, project progress, and timelines.
- Compliance concerns, community feedback, and staff updates.
- Community Event and Amenity Management:
- Oversee the operations of community amenities, including the clubhouse, pools, and recreational areas.
- Assist in planning and executing community events, ensuring vendor coordination and operational support.
- Monitor amenity usage to enforce HOA rules and address issues proactively.
- Communication and Marketing:
- Create and distribute monthly newsletters to keep residents informed of community projects, updates, and events.
- Design flyers, notices, and signage to market events and communicate facility rules.
- Ensure timely communication regarding operational changes, policies, and updates to residents and guests.
Requirements
Skills and Qualifications:
- Goal-Oriented and task-driven with exceptional time management skills.
- Strong leadership, organizational, and project management abilities.
- Excellent communication and interpersonal skills for collaborating with residents, guests, board members, and vendors.
- Proficiency with Caliber Software, Microsoft Office Suite, Work Order Systems and design tools for newsletters and flyers.
- Flexibility to work weekends or after-hours as needed to meet community demands.
- Experience with cash management, inventory control, and food and beverage operations.
- Ability to obtain Notary License and Food Safety/SafeServ Certifications.
- Availability by phone 24/7 to ensure continuity and operational safety in emergencies.
Experience And Education
- Active Florida CAM License.
- Minimum 1 year of experience as a Licensed Community Association Manager.
- Minimum 2 years of experience as an Operations Manager in a short-term rental community or hotel/resort-style setting.
- Experience managing short-term rental communities, vendor contracts, and operating budgets.
- Proven ability to create and implement SOPs for operational consistency and team accountability.
Why Work with Us?
Emerald Island Resort is more than a community; it’s a destination. As an Operations Manager, you’ll play a key role in managing dynamic day-to-day operations while contributing to a vibrant, resort-style experience for residents and guests alike. Join a collaborative team dedicated to excellence, growth, and enhancing our premier community. This is a unique opportunity to lead in a fast-paced environment and make a meaningful impact every day!
Be part of something exceptional at Emerald Island Resort. Apply today and become a valued leader in our team!