Software Support Learning & Development Specialist (PTX2024-7190)

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

CiraConnect is casting for a Software Support Learning & Development Specialist to add to our growing Support team! This group assists our customers within the CiraConnect Product Suite. As part of a growing team, you'll have an outstanding opportunity to mold and mesh your unique abilities with the collective team goals and impact the customer experience!

We're seeking a conscientious self-starter who enjoys showcasing multiple responsibilities and thrives in a dynamic environment. You must be progressive and collaborative with a joy for problem-solving.

This is an excellent opportunity to join a rapidly growing organization with a heart in technology and excellent service.

This is not a remote position

• Office location = Plano, Texas
  
  

Responsibilities

We are seeking a highly skilled individual to join our team as a Software Support Learning & Development Specialist. The ideal candidate will not only provide exceptional technical support but also possess advanced skills in professional-level content development.

The Software Support Learning & Development Specialist will be responsible for providing technical support and assistance to our clients, resolving software-related issues, and optimizing the use of our products. Primarily, this role requires creating high-quality training programs and user-friendly documentation, graphics, and video content to help users understand and effectively utilize our software.

Key Responsibilities:

• Become a subject matter expert on our products, educating about the features and functionality of the software application.
• Provide technical support and assistance to internal and external users experiencing application-related issues, inquiries, or challenges.
• Apply instructional design theories and models to create effective learning experiences.
• Design comprehensive training curriculums that cover all necessary aspects of using the software for various audiences and user groups.
• Conduct thorough research to develop a deep understanding of the various departments and user groups within the company by collaborating with subject matter experts (SMEs) to gain insights and verify understanding.
• Perform a needs analysis to identify the learning requirements of the target audiences.
• Determine the knowledge gaps and learning objectives that the training must address.
• Consult with stakeholders to align the curriculum with organizational goals and learner needs.
• Create engaging and informative content that includes text, graphics, and multimedia.
• Design interactive elements such as simulations, games, and quizzes to enhance engagement and retention.
• Develop short video clips and tutorials to guide users through common tasks and features of the software.
• Ensure all training materials are clear, accurate, and easy to understand, even for complex and highly technical subjects and for users of varying technical expertise.
• Continuously update and improve existing documentation and content based on user feedback and evolving product features.
  
  

Qualifications

Additional responsibilities and projects as needed

Required Skills and Qualifications:

• Strong interest and background in technology.
• Proven experience in providing technical or customer support and troubleshooting complex issues.
• Experience creating knowledgebase, learning, and/or reference content and materials.
• Knowledge of instructional design, adult learning, and content development principles and practices.
• Strong writing skills with experience in creating clear, concise, and professional technical documentation.
• Ability to convert complex technical information into simple graphics and short instructional video clips.
• Proficiency with office productivity tools including Microsoft Office and Google Suite.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Ability to learn and work independently with minimal supervision and collaboratively in a team environment.
• Strong time-management skills and an ability to organize and prioritize multiple concurrent projects or assignments.
  
  

Preferred Qualifications:

• Bachelor’s degree in a technology or education field.
• Experience with software testing, quality assurance, or software development teams.
• Proficiency and experience with graphic design tools (e.g., Adobe Creative Suite, Canva, etc.)
• Proficiency and experience with eLearning development tools and video editing software (e.g., Articulate, Captivate, Camtasia, etc.)
• Proficiency and experience with website design.
  
  

Pay and Benefits:

Starting at $65,000, depending on education, skills, and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays