Vice President, Operations - HOA (CNC2024-6497)

RealManage is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

RealManage is a national firm with clients and operations in 24 states from California to Florida and from Texas to Illinois. RealManage also serves nationally-recognized developer/builder clients.

As one of the largest (#6 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

• Manage the daily operations for a large, high-growth market, serving more than 100 communities.
• Train, develop and oversee staff of DCAMs, CAMs and ACAMs
• Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation
• Ensure CAMs are operating within the constructs of the Service Level Agreement and meet client expectations
• Help recruit and build a first class team
• Plus all other work related tasks as needed
  
  

Qualifications

• Highly effective ability to manage Directors of Community Association Management, Community Association Managers and Assistant Community Association Managers
• Highly-effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary
• Highly-effective ability to manage a large, complex portfolio of communities
• Ability to manage the RealMana
• Minimum 3-5 years HOA community management experience in addition to other professional work experiences demonstrating leadership capabilities
• Transition process to on-board new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process
• Developer portfolio experience
• Familiar with vendor management, and construction and maintenance issues
• Understanding of Community Association business and financial statements
• Ability to motivate, cultivate and negotiate with committees
• Professional verbal and written communication skills
• Strong Computer Skills: Word, Excel, Outlook and Database applications
• Strong organizational and time management skills
• High integrity, honesty and professionalism
• Exceptionally strong customer service orientation
• Certification preferred - CMCA
  
  

Pay and Benefits:

$85,000 to $105,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays