Front Desk / Resident Services Coordinator

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

Seabreeze Management Company is seeking a full-time Front Desk / Resident Services Coordinator to serve as the primary point of contact for residents, guests, vendors, and visitors within the community. This role is responsible for delivering a high level of customer service while managing daily front desk and clubhouse operations in a professional and welcoming environment.

This position is primarily focused on front desk and resident-facing responsibilities. Based on current operational needs, the role will also provide limited administrative support to the management team through the end of the year. These additional responsibilities are transitional in nature and will evolve as the team structure is finalized.

Essential Duties And Responsibilities

Front Desk

• Serve as the primary point of contact for residents, homeowners, guests, and vendors, providing timely and professional assistance
• Manage front desk operations including phones, emails, and in-person inquiries in a high-traffic environment
• Coordinate building access for guests, vendors, and contractors in accordance with established procedures
• Accept and process payments (assessments, violations, etc.) and maintain accurate records
• Assist with resident requests, reservations, deliveries, and general inquiries to support a positive community experience
• Support amenity usage, community events, and clubhouse operations including basic setup and coordination
• Maintain daily logs and documentation related to front desk activity and resident interactions
• Communicate resident feedback and service concerns to management
  
  

Administrative Support

• Provide general administrative support to the management team as needed
• Assist with document processing, filing, and basic recordkeeping
• Support coordination and communication between front desk operations and back-office functions
• Perform additional administrative tasks as assigned to support current operational needs
  
  

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficient in Microsoft Office (Outlook, Word, Excel) and general computer systems
  
  

Minimum Education

• Two years’ previous customer service, hospitality, or front desk experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area
  
  

Language Skills

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Availability

Monday through Friday 12:45 pm - 9:15 pm

Work Environment

The concierge works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.