Onsite Front Desk Supervisor & Admin Assistant (530 East Central)

Role: Onsite Front Desk Supervisor and Admin Assistant

Location: Orlando, FL

Community: 530 East Central Condominium

Pay Range: $60,000 – $65,000 per year (depending on education and experience)

Job Type: Full Time

Typical Schedule: This role will include 2-3 regular concierge desk shifts. The remainder of the work week will consist of shifts supporting building administrative needs during regular business hours. Some early mornings, evenings, weekends, or additional concierge coverage shifts will be standard in this role.

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

530 East Central Condominium Association is a well-established downtown Orlando high-rise community offering a professional, amenity-rich residential environment. It operates with a structured board, ongoing maintenance planning, and a focus on long-term building upkeep, making it a stable and organized place to work with or for.

Role Summaryhe Front Desk Supervisor & Administrative Assistant is responsible for managing the concierge operation at the property’s front desk and providing administrative support to the onsite facilities maintenance staff and onsite general manager. This role combines working some regularly scheduled concierge shifts, covering shifts when concierge staff call out sick or there is a vacancy on the team, providing support to the facilities management staff and the general manager together to support the association’s operation

Responsibilities

Concierge Duties

• Receive and respond to resident phone calls; address caller inquires or redirect as appropriate
• Greet all guests with a warm smile and a positive attitude, answering questions and directing them to the onsite staff or corporate support department, as needed
• Assist with adding packages delivered to the building into the building inventory, notifying the recipient of their package delivery and distributing packages to their recipients
• Facilitate resident building and amenity access device distribution
• Update the association’s resident database with tenant lease information or owner contact information updates
• Conduct daily visual inspections association common areas and open or update work orders for maintenance or repair issues
• Ensure a clean and inviting presentation of the property common areas including, front desk, elevators, exterior and interior doors, bathrooms, pool, gym or other amenities
• Monitor common area video feed to watch for irregularities, damage or vandalism, trespassing or safety concerns. Report issues to the general manager and notate repairs needed in the work order module
• Update the pass-down log for concierge staff to review at the start of their shifts
  
  

Front Desk Lead Duties

• Supervise, train, and ensure proper coverage of the association by the concierge staff
• Work concierge shifts when concierge staff calls out of work, or coordinate coverage by part-time concierge if available
• Handles escalated issues referred by concierge staff or general manager, as needed
• Performs regular inventory of access devices and programming logs
• Performs regular audits of unit access devices and codes
  
  

Administrative Support

• Handle administrative tasks delegated by general manager
• Attend association board or committee meetings and assist the general manager with meeting tasks, including A/V set up for virtual meetings, monitor the chat feed, draft meeting minutes and compile task list items for the management team discussed during meetings
• Upload documents to CiraNet after review and approval at board meetings, or when applicable
• Manage BuildingLink administrative duties
• Draft and distribute communications to residents electronically, or hard copies
• Coordinate vendors for onsite visits for scope of work review for proposal creation or work execution
• Support maintenance staff workflow and communication between stakeholders
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.