About the job
Role: Onsite Resident Relations Specialist - Part Time Weekends
Location: Orlando, FL
Community: VillageWalk at Lake Nona
Pay: $18.00 per hour
Job Type: Part Time
Typical Schedule: Saturday and Sunday, 8:30AM - 5pm/, additional hour during the week depending upon demand.
Company Summary
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Community Summary
Lake Nona, a 17-square-mile master-planned community in Orlando, Florida, developed by Tavistock Development Company, is one of the nation’s fastest-growing and most innovative communities. Located near Orlando International Airport, it serves as a hub for technology, mobility, and wellbeing, attracting global companies and talent across industries like health sciences, education, and sports performance.
Within this vibrant setting, VillageWalk offers a resort-style living experience with a unique, connected design. Its Town Center links to scenic bridges, canals, and miles of walking and biking trails. Residents enjoy a wide range of amenities, including pools, parks, sports courts, and indoor facilities such as a 24-hour fitness center and event spaces.
Combined with Lake Nona’s cultural attractions, public art, and diverse dining and entertainment options, the community offers a balanced lifestyle focused on innovation, connectivity, and leisure.
Role Summary
The Resident Relations Specialist serves as the welcoming first point of contact for residents, guests, and vendors, providing exceptional customer service while managing telephone communications, processing lease and new-owner documentation, and supporting daily management office operations.
Responsibilities
- Responsible for answering the telephones
- Meeting and greeting incoming residents, guests, and vendors
- Processing leases and new owner packets
- Assists other employees with residents and visitors to ensure overall coverage in management office
- Deliver a high level of customer service
Disclaimer
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.