Onsite Resident Services Coordinator (Lake Hinsdale Village)

Role: Onsite Resident Services Coordinator

Location: Willowbrook, IL

Community: Lake Hinsdale Village

Pay Range: $26.00 -$28.00 per hour (depending on education and experience)

Job Type: Full Time

Typical Schedule: Works onsite Monday through Friday during normal business hours

Company Summary

RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Located in Willowbrook, Illinois on 72 beautifully landscaped acres, Lake Hinsdale Village was designed in 1968 as a Green Community. The campus includes 35 acres of open space displaying an extensive variety of mature trees and numerous flower beds. The 11-acre man-made lake winds its way throughout the landscape. In addition to the 164 two- and three-bedroom townhomes, homeowners can choose among 375 one-, two- or three-bedroom condominium units. Each of the seven mid-rise condo buildings has elevators, heated underground parking as well as ample visitor parking lots.

A cornerstone for community activities, the LHV clubhouse has three levels, occupying 10,000 square feet. It features beamed cathedral ceilings, lounges, a kitchen and bar, fireplaces, reading area, and a game room with a pool table among its amenities. The lower level includes men's and women's locker rooms with access to the pool area and conveniently located near the exercise room. Residents enjoy the outdoor swimming pool from Memorial Day to Labor Day, as well as social and recreation activities which are held inside the Clubhouse and on the outside patio areas.

If outdoor activity is what you're looking for, in addition to the swimming pool, LHV has a private perimeter road that homeowners use for jogging, biking, and dog walking. Or perhaps a stroll around the lake bank is more your style. Tennis courts, pickleball courts and a playground provide the necessary areas for additional recreation. Paddleboats are available at the clubhouse pier for those who prefer a lazy outing on the lake and catch and release fishing is permitted for residents. A co-ed golf league, water aerobics and yoga clubs add to the fun recreation activities bringing residents together.

Parties, potlucks, dances and more are planned by the Social Commission for residents to enjoy year-round.

Role Summary

The Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. This role supports daily operations by providing exceptional customer service, coordinating resident services, performing administrative tasks, and ensuring smooth communication between residents, management, and service providers. The Coordinator plays a key role in promoting a positive resident experience and maintaining front office operations. The Coordinator reports to the General Manager and works onsite Monday through Friday during normal business hours.

Responsibilities

Resident Support & Customer Service

• Serve as the first point of contact for homeowners, residents, and vendors
• Respond to inquiries related to assessments, amenities, policies, account status, access devices, and general community information
• Assist with open work orders and customer service issues, as needed, to ensure timely resolution
• Assist residents in navigating HOA processes, forms, and online portals.
  
  

Architectural Submissions & Resale Packages

• Support architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits, and coordinating communications, as needed, with residents, vendors and Boards
• Serve as the first point of contact to support the internal Resale Package process, including the Move-In / Move-Out process and communication with Boards to support the New Owner Orientation process and calendaring of associated events
  
  

Administrative & Office Management

• Provide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMail
• Support financial tasks such as processing resident amenity receipts, scanning assessment payments, or coding basic invoices
• Create and track work orders in the association management system
• Create and maintain databases of current homeowner information
• Maintain organized electronic and physical filing systems per association retention guidelines
  
  

Vendor & Maintenance Coordination

• Assist with scheduling routine maintenance and repairs for amenities and facilities
• Coordinate access for vendors, contractors, and inspectors
• Track completion of work and follow up on outstanding items
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.