Part-time Member Services Associate - Riverlights

CAMS (HOA Management company) is looking for a Part-time Member Services Associate to work at a community in Wilmington, NC to provide a great first impression for the community, ensuring that all residents, guests, visitors and vendors are greeted and handled in a professional manner.

We Are Looking To Fill The Following Schedule

Tuesdays: 3:00 p.m. - 9:00 p.m.

Wednesdays: 3:00 p.m. - 9:00 p.m.

Thursdays: 3:00 p.m. - 9:00 p.m.

Total of 18 hours*

• There is an opportunity to occasionally work additional hours covering other shifts during the week
  
  

Pay rate is $15.00/hour.

Facility Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Open or close the Clubhouse as the shift requires.
• Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
• In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
• Assist with room set up and take down for scheduled uses as needed.
• Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
• While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.
• Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
• Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
• Ensure incident reports are completed as necessary.
• Other department-related duties as assigned by the GM or other team members.
  
  

Administrative Responsibilities

• Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects.
• Greets all homeowners/visitors and determines their immediate needs.
• Filters inbound calls to determine appropriate direction.
• Check and respond to Front Desk emails.
• Alert appropriate team members immediately on any issue or concern.
• Keep Lifestyle and Fitness schedules up-to-date and accurate.
• Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
• Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
• Help inform members of activity offers through updating website calendars and member activity boards.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Monitors pickups/deliveries.
• Assist with maintenance of the library.
• Support events and activities as requested by the GM, ACM and LD.
• Performs other duties as assigned.
  
  

Requirements

• Graduation from high school
• Two years’ experience in a customer service position
• Experience working for a community association or recreation center (preferred)
• Strong computer skills
• Ability to maintain CPR/AED certification
• Ability to repetitively lift and move up to 25 lbs.
• Excellent customer service and communication skills.
• Ability to communicate effectively both orally and in writing.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Exceptional organization and tracking skills.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task efficiently in a high volume, fast-paced environment.